CONFLICT MANAGEMENT IN COLLEGES - Face to Face

Outcomes of Workshop

This workshop will enable you to:

• Understand and define the term conflict, as well as terminologies used during conflict handling
• Determine and identify obstacles during the conflict handling process from a personal point of view
• Identify and interpret your individual conflict handling style and suggest uses for the other conflict handling styles
• Understand the importance of attitudes, perceptions and positive behaviour during conflict handling
• Identify and state positive communication practices during conflict handling
• Identify and apply effective listening techniques during conflict handling
• Identify the workplace culture and understand the influence of the individual and workplace culture on the conflict handling process
• Identify and apply the steps in the suggested conflict handling model in the workplace and future conflict situations
• Draw up a conflict handling action plan and apply conflict handling techniques within the workplace and future conflict situations

Target Audience

All lecturers and departmental heads

Duration: Full day

SACE PD Points:

7