Conflict is a normal part of everyday life because everyone is different and we don’t all agree all of the time. Conflict is not something that can be avoided but rather something that needs to be handled correctly so that people can work together and feel safe around each other. Conflict management helps you to understand what conflict is, learn how to handle it within the school environment and understand how different people react to it. This book also covers the communication and listening skills you need to handle the conflict and models that you can use to manage conflict.

Conflict management is part of the Expert Educators series which Macmillan has developed in conjunction with the Macmillan Teacher Campus. This series is aimed at educators who are looking at expanding their knowledge and enhancing their skills.